Remote helpdesk refers to the practice of providing technical assistance and troubleshooting for computer systems, software, and hardware issues from a remote location. This service typically involves IT professionals using various tools and technologies to access and control a user's computer or device to diagnose and resolve problems. Remote helpdesk support offers the advantage of rapid problem resolution, cost-effectiveness, and the ability to assist users regardless of their physical location, making it a valuable resource for businesses and individuals in need of technical assistance.
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