Introduction: In today's rapid digital world, customer service plays a vital role in the success of any business, especially small to medium businesses (SMBs). With limited resources and manpower, SMBs frequently struggle to provide round-the-clock customer support. However, with the emergence of AI chatbots, these businesses can now enhance their customer service capabilities, enhance operational workflows, and raise customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their efficacy and 24/7 availability.
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