Customer service automation refers to the use of technology to streamline and enhance customer support processes. By implementing automated systems such as chatbots, interactive voice response (IVR) systems, and self-service portals, businesses can efficiently handle customer inquiries, provide instant assistance, and resolve issues promptly without human intervention. Customer service automation aims to improve the overall customer experience by reducing response times, increasing accessibility, and ensuring consistency in service delivery. Additionally, it allows human support agents to focus on more complex tasks, ultimately leading to cost savings and improved operational efficiency for businesses.
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