United Airline Policy Explained | Papers With Code

United Airlines has a straightforward cancellation policy that gives passengers flexibility and clear refund options. If you book a ticket and cancel within 24 hours, and your flight is at least seven days away, you are eligible for a full refund to your original payment method. This applies to all ticket types, including non-refundable fares. After the 24-hour period, your refund or credit depends on the type of ticket you purchased. Refundable tickets can be canceled at any time for a full refund. Non-refundable tickets can be canceled, but instead of cash, you will receive a travel credit that can be used for future flights. Basic Economy tickets are the least flexible and cannot be canceled or changed after 24 hours. If United cancels your flight or makes a major schedule change—like a delay of three hours or more for domestic flights or six hours or more for international flights—you have the right to a full refund. This refund includes the base fare, taxes, and any extra fees you paid. United will return your money within seven business days if you paid with a credit card, or within twenty days if you used another method. Miles from award tickets will be returned to your account if you cancel, although a small fee may apply depending on the timing. You can cancel your flight and request a refund easily through the United website or mobile app by using the “Manage Trips” section. United does not usually cover extra costs like meals or hotel stays caused by cancellations or delays, so travelers may want to use travel insurance or credit card protection for those expenses. Even though United may offer flight credits or vouchers, you can request a full cash refund if your flight is canceled or delayed significantly. This policy helps travelers feel confident when booking, knowing they have options if plans change. United’s cancellation rules are designed to be simple and fair, giving customers clear choices based on their fare type and situation.
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