https://library.fortlewis.edu/Portals/7/LiveForms/temp/American-Airlines-Reservations%E2%80%93Flight-Booking-Over-the-Phone-by-a-Person-Extended-Guides-takitaki.pdf
https://library.fortlewis.edu/Portals/7/LiveForms/temp/American-Airlines-Reservations%E2%80%93Flight-Booking-Over-the-Phone-by-a-Person-Extended-Guides-takitaki.pdf//
read more..