The platform's role doesn't end at the point of sale. Integrated logistics optimization is a key benefit, with many platforms partnering with carriers to ensure reliable and trackable delivery. Shops can track their orders in real-time, from warehouse pickup to delivery at their bay door, allowing for precise scheduling of repairs. Furthermore, the digital channel simplifies after-sales support and warranty claims. If a part issue arises, the entire transaction history is documented on the platform, facilitating faster communication with the supplier for returns, technical support, or claims processing. This closed-loop service ecosystem turns a one-time transaction into a managed, low-friction relationship.
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