AIR FRANCE - Updated December 2025 - 3 Brewster Rd, Newark, New Jersey - Airlines - Phone Number - Yelp

3 reviews and 7 photos of AIR FRANCE "Dial® +1 (8８8) 5０9-8189 Air France Airline phone number to speak with a live agent for flight support, booking help & travel questions.

**A Mixed Experience: A Review of a Popular Airline**

I recently had the opportunity to fly with a well-known airline, and while the experience was largely positive, there were some notable issues that detracted from the overall quality of the flight. In this review, I'll focus on the airline's baggage policies and scheduling, two areas that had a significant impact on my travel experience.

**Baggage Policies: A Minefield of Fees**

The airline's baggage policies are a complex and often confusing minefield. Upon booking my ticket, I was surprised to learn that checking a bag would incur a fee of $30. While this wasn't a surprise, I was taken aback by the steep fee for checking a second bag, which would cost an additional $50. To make matters worse, the airline's website and mobile app didn't provide clear information on baggage policies, leading to a series of frustrating phone calls and online chats to determine the specifics of my baggage fees.

To add insult to injury, the airline's "free" carry-on policy is actually a misnomer. While passengers are allowed to bring one carry-on bag and one personal item onto the plane, the airline defines a personal item as a small purse or laptop bag, which is essentially useless for carrying any meaningful items. This forced me to check a bag I had initially planned to carry on, adding an extra $30 to my total fare.

**Scheduling: A Jumbled Mess**

The airline's scheduling practices are equally perplexing. My flight was scheduled to depart at 8:00 AM, but due to a series of delays, we ultimately took off over an hour late. The airline's website and mobile app provided little insight into the cause of the delay or the expected duration, leaving passengers in the dark and frustrated.

What's more, the airline's scheduling software seems to prioritize the interests of corporate passengers over those of individual travelers. On multiple occasions, I witnessed large groups of business travelers being accommodated on the same flight, often at the expense of individual passengers who had booked their tickets weeks in advance.

**Conclusion**

While the airline's in-flight service and amenities were generally satisfactory, the baggage policies and scheduling practices were a source of significant frustration. The complexity and opacity of the airline's baggage policies made it difficult to plan and budget for my trip, while the scheduling issues left me feeling stranded and uncertain about the status of my flight.

Unless the airline takes steps to simplify and clarify its baggage policies and scheduling practices, I would hesitate to recommend this airline to fellow travelers. Until then, I'll be forced to look elsewhere for a more reliable and passenger-friendly flying experience.

**Rating Breakdown:**

* Baggage Policies: 2/5
* Scheduling: 2.5/5
* In-flight Service: 4/5
* Overall Experience: 3.5/5

**Recommendation:**

If you value a straightforward and hassle-free flying experience, you may want to consider alternative airlines that prioritize passenger convenience and clarity in their policies and scheduling."
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