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Main Steps
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Confirm your cancellation request.
Save any confirmation email or cancellation reference number.
How to Stop Auto Renewal Only
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Platform-Specific Instructions
Windows
Open a web browser.
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Mac
☎️ 1-(888)-(754)-(6002) Open Safari or another browser.
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Android
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Open the Google Play Store.
Tap your profile icon.
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Important Information
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TotalAV website
Google Play Store
Apple App Store
☎️ 1-(888)-(754)-(6002) Third-party reseller
Always cancel through the same platform used for the original purchase.
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Account Access Is Required
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Refund Eligibility
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Troubleshooting
Problem
Cannot find the cancel subscription option.
Cause
The subscription may have been purchased through Apple, Google ☎️ 1-(888)-(754)-(6002) Play, or another reseller.
Solution
Check your purchase receipt to identify the billing provider and cancel through that platform.
Problem
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Cause
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Solution
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Problem
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Cause
The cancellation request may not have been completed successfully.
Solution
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Problem
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Solution
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Problem
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Cause
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Solution
Manage the subscription from your TotalAV account instead of the app store.
Special Cases
Pre-Installed Software
Some computers include security ☎️ 1-(888)-(754)-(6002) software trials. If TotalAV came pre-installed, verify whether an active paid subscription exists before attempting cancellation.
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Replacing a Device
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Renewal Charge Already Processed
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Multiple Subscriptions
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☎️ 1-(888)-(754)-(6002) Frequently Asked Questions
How do I stop TotalAV from renewing automatically?
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Will deleting the TotalAV app cancel my subscription?
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