We are one of the UK’s leading providers of Mystery Shopping & Customer Satisfaction Research. Helping to develop your customer service and experience...
Founded by Donald Marshall in 1993, Retail Maxim was established to provide a specialist ‘Mystery Shopping’ service to retailers, offering managers and owners an insight into their overall business performance when dealing with customers and the general public. Since this time, the company has grown massively in both experience and quality, offering a package of activities including, Mystery Shopping (and Video Mystery Shopping), Exit Surveys, Online & Telephone Satisfaction Surveys, Audits and Training.
All of our services centre on the monitoring and development of customer service for companies across the UK. We operate to help improve customer service by offering fair and simplistic solutions, not to criticise it.
2 Newlands Court
WS7 3GF Burntwood
Call: 0844 875 5505