Progressive Dialer Software is used in call centers as an automated call transferring system. When your agents are busy in the calls. As Agents wrapped the previous call, Progressive Dialer transfer the next call to the agents and engange them very well. Due to this, Business is going towards the progressive mode.
Progressive Dialer helps to find out the availability of agents and transfer the call to the available agent. It reduces the call interruption and give you a productive business.