Our vision: To be the best bank in Kosovo
The bankers at TEB aim to generate the best outcomes for our
clients, shareholders, employees and society. Today, we are one
of the country’s leading banks. But our ambition is much greater:
we aim and are confidently on our way to being the best bank in
Kosovo. How do we do that? ‘Banking’ covers a very wide range
of different services, everything from ensuring you can withdraw
cash from your local ATM, use your Starcard or arrange corporate
and trade finance, right through to agricultural loans. That means
our bankers have to have a broad range of banking knowledge and
expertise. What makes us different is our passion and dedication
when it comes to offering you financial solutions that are creative
TEB operates according to well-defined principles. TEB has
already established a sound reputation for trust, leadership
and innovation – these values are reflected in all our activities.
Corporate values have been derived from these principles based
on responsibility to society as a whole and to the environment.
-How we performed in 2012
We operate in every segment of the banking sector: Corporate,
Commercial, SME and Individual Banking. Providing innovative
and practical products and services, we distinguish our activities
in the market place through our customer-centric approach,
driven by a dynamic business model and advanced technological
After only five years of operation in Kosovo, in 2012 we have
achieved a 14% market share in loans and a 12% market share
in deposits. As a result, we are now one of the major players in
the domestic financial sector. As in previous years, we have
maintained our leading position in the credit-card business.
Through Starcard, the first installment-based credit card in
Kosovo, we have changed the spending behaviors of individual
customers in the consumer market. Moreover, we have launched
some of the most advanced and unique products in the market,
including secure e-banking; advanced and fastest payment
systems; innovative loans and deposits products.
We provide our broad range of financial services in the Kosovo
market through 23 branches and 433 dedicated employees,
including Head Office Staff in Pristina. In addition to the traditional
branch network, TEB also meets client needs through all delivery
channels: retail and corporate e-banking, Call Center, 46 ATMs
and more than 3,000 POSs. We are committed to protecting the
environment and have introduced programs aimed at reducing
our footprint. TEB strives to attract the best employees to serve
clients and to create long-term value for shareholders.
Award- Award for excellence 2013. Best Bank in Kosovo (Euromoney)
Award- STP Excellence Award 2010, 2011, 2011.
STP Excellence Award 99.96% (quality) for 2010
STP Excellence Award 99.98% (quality) for 2011
STP Excellence Award 100% (quality) for 2012
Rr. Agim Ramadani nr. 15