When it comes to offering customer centricity, industries like Spa and Salon compared to E-commerce look like poles apart. One is a pure brick and mortar operation while the other is primarily a business conducted through the virtual medium. However you would be surprised to note that Spa and Salon appointment booking services plays a role similar to e commerce call center outsourcing when it comes to offering customer engagement for the brand. Same goes for a hospitality call center when it comes to running a hotel operations.
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