UNITED Airlines【📍𝟭𝟴𝟱𝟱𝟵𝟮𝟵𝟱𝟬𝟭𝟵📍】Flight Ticket Cancellation Policy
How to cancel a UNITED flight - a step-by-step guide
The easiest way to cancel an UNITED Air flight is online. Visit UNITED.com and make sure you have your booking confirmation number to hand. You’ll find this on the email entitled ‘Your Flight Receipt’ sent to you after booking. Then, follow these steps¹:
Go to My Trips on the UNITED website
To locate your trip - enter your name, confirmation number, credit/debit card number, or your ticket number
Click ‘Need to Cancel?’ on the Trip Details page
Select ‘Start Flight Cancellation’ and follow the steps to complete the cancellation process.
Is it possible to cancel a UNITED Air flight and get a refund?
UNITED Air does offer refunds for cancellation, but only in particular circumstances. Whether you can get your money back can depend on when you booked and what type of ticket you have.
Cancel within the first 24 hours²
UNITED has a 24-Hour Risk-Free Cancellation Policy in place. This gives you the right to a full refund with no fees if you cancel your flight within the first 24 hours after booking. It gives you a chance to change your mind, which is useful if your plans change suddenly, or you’ve made a mistake with your booking.
To get your refund, you’ll need to have a qualifying eTicket. This is one purchased through the UNITED website, or at an official UNITED ticket office or airport ticket counter.
Go through the same process as above to cancel your booking on the UNITED website. You should receive a full refund automatically issued to the original payment method.
Cancel a refundable ticket²
If you bought a refundable ticket, you’ll simply need to cancel your upcoming flight at UNITED.com.
Then, still in the My Trips area of the website, request a refund. The payment will be issued to your original payment method. You should also be able to see the status of any refund requests here.
Cancel a non-refundable ticket²
Have a non-refundable ticket? Unfortunately, if you cancel, you won’t be able to receive a refund sent back to your original payment method.
But there is some good news. You can still redeem some of the value of your ticket, minus cancellation fees (we’ll look at these in more detail next). You’ll get an eCredit which you can put towards a future flight booking with UNITED.
Does UNITED charge cancellation fees?
UNITED Air does charge cancellation fees for certain non-refundable tickets. These start from $99² depending on the itinerary for your booking. This will be deducted from any eCredit you receive after cancelling your flight.
However, there are some exceptions to this policy. You won’t be charged a cancellation fee if²:
You buy a UNITED Main Cabin or above ticket for travel within the US, Puerto Rico or US Virgin Islands
You buy a UNITED Main Cabin or above ticket for flights taking off from the UNITED States, Canada, Europe, Africa or the Caribbean to anywhere in the world.
How to amend a UNITED Air flight
If you don’t want to cancel your flight altogether, you can amend it instead. This can also be a good option for people with non-refundable tickets, who want to swerve the cancellation fee.
UNITED no longer charges change fees for flights originating from the US, Canada, Europe, Africa and the Caribbean³. You may still have to pay the difference in price, if any.
However, you may pay fees to amend your booking if your flight originates anywhere outside these named regions. If you make changes during the 24-Hour Risk-Free Cancellation Period, you’ll only have to pay any difference in price³.
Now, here’s how to make a change to your UNITED flight¹:
Head to My Trips on the UNITED website
Enter your confirmation number to locate your trip
On the Trip Details page, select ‘Change or Add Flights’
View and select new flight options
You’ll be shown any difference in price along with applicable change fees. If the new flight costs less, you may be issued with a UNITED eCredit.
Pay any additional costs and confirm the change.
How to contact UNITED customer services
Need help cancelling your booking or have a question about refunds? Here’s how to get in touch with UNITED’s customer services team⁴:
Call (1-888-314-1982) (8559295019) for SkyMiles Members)
Send a message on the UNITED website.
Get travel spending sorted with the Wise card
When the time comes for you to take your flight, make sure you take the Wise card with you in your carry-on.
This clever card automatically converts your US dollars to the local currency wherever you are. It does this at the mid-market rate, giving you the best deal. There’s only a small conversion fee to pay, or it’s free if you already have the currency in your Wise account⁵.